Which browser should I use?
ReadySign works in all modern browsers. As of September, 2016 IE users will require at least IE version 9 or newer. For the best experience, we recommend using Google Chrome, as it supports all functionality that ReadySign offers and is a fast browser. FireFox and Safari are fast, but do not support the drag and drop folder upload and require a Java plugin to upload folders. Internet Explorer tends to load large document rooms very slowly and doesn’t support the drag and drop document or drag and drop folder upload features and also requires a Java plugin.
What password do I use to login to ReadySign?
For security purposes, ReadySign will never issue or email you a password. The first time you log in you will be prompted to create a personal password. If you are using one email address to access multiple accounts, your password will be the same for all of the accounts, regardless of who invited you. We highly recommend that you choose a strong password.
How do I reset my password?
If you’ve forgotten your password, simply click on the ‘Forgot your password?’ link from the login page, enter the email address that is registered with ReadySign, click the ‘Send Password Instructions’ button and then click on the ‘Change Your Password’ link in the email you receive. Always be sure to use the most recent reset password email that you have received or the link will not be valid. If you would like to change your current password, simply log in to ReadySign with your current password, click on the ‘Change Password’ link from the menu in the top right of the screen under your name. Enter your new password, verify the new password, and then enter your current password. Click on the ‘Update’ button to complete the change.
Note: For security purposes, the ReadySign support team is unable to access any customer accounts or change any passwords, so please follow the above instructions.
I accidentally deleted my ReadySign invitation, how can I get another?
If you have never logged in to ReadySign, you will need to contact your account administrator (the person that invited you) in order to have another invitation sent. If you are an administrator and need to resend an invitation, open the ‘Users’ page and click on the ‘Reinvite User’ icon to the far right of the user’s name. If the user has already accepted their invitation and logged in, they can access their account by visiting www.readysign.com and clicking on ‘Customer Login’ in the upper right hand corner of the page.
How do I disable two-factor authentication for myself or my users?
In order to protect your account from password-stealing malware, we strongly recommend that you require two-factor authentication for all of your users. Disabling this feature will reduce the security of your account. If you still want to disable this feature, you can do so by selecting a user from the ‘Users’ tab, deselecting the option to require two-factor authentication, and clicking ‘Update.’ This change will take effect immediately.
Are electronic signatures valid?
ReadySign is built in accordance with both the Uniform Electronic Transactions Act (UETA) and the United States Electronic Signatures in Global and National Commerce Act (ESIGN) to ensure your electronic signatures are valid and enforceable.
How do I create additional custom fields?
Custom signature fields can only be created by Administrators in ReadySign. These fields can be any of the following types: Text, Date, Duration, Number, Percentage, Year, Yes/No. The fields are entirely customizable and can accommodate any form. If you are an Administrator, the fields can be added and managed under the "Template" tab.
How can I send multiple documents out with the same email request?
ReadySign has a "multi document packet" feature that can be found under the Sign tab under Actions. This allows you to select multiple documents and merge them into the same "packet" for signers to access.
Does ReadySign send automated reminders to signers?
ReadySign sends automated reminders at the 3, 7, 21, and 28 day marks. As the originator of the packet, you also have the ability to manually remind signers at any time, and send them another email request.
Do signers need a ReadySign account?
No, signers do not need a ReadySign account and do not need to create a login of any kind. The entire electronic signature process for signers occurs via email. All signers will receive a finalized PDF for their records once the document has been fully executed.
How do I know if a signer received a document for signature?
ReadySign has a full audit history of all of the emails sent around packets, as well as when signers have been notified, viewed a packet, and completed signing. If you click the pen icon to the left of any document that has been sent for signature, you will see a full audit trail, giving you insight into the status of all signers, as well as all email correspondence.